Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@arkjunction.com

 Q. Where do you ship from?
A. We ship from our warehouse in China and in the USA depending on availability and shipping time. Please expect your items in a few days as it may take slightly longer than usual to reach you.

Q. How long will it take for my items to arrive?
A. It will usually take 5–10 business days to arrive at your doorstep in the US. Shipping time to overseas locations is about 7–14 business days.

Q. How long will it take to receive a tracking number?
A. It will take about 1 business day.

Q. Where can I place an order from?
A. You can place an order from any country — we ship worldwide.

Q. Is shipping FREE?
A. Yes, shipping is free in the US on all items. For other countries, we charge a nominal discounted shipping rate that includes insured shipping.

Q. Where is your company located?
A. We have an office and warehouse in India.

Q. Which currency will I be charged in?
A. We process orders in USD based on the currency you used when adding products to your cart.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@arkjunction.com.

Q. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex, and Diners.

Q. Is checkout on this site safe and secure?
A. Absolutely. Our store uses industry-standard SSL encryption and secure payment gateways to ensure your information stays protected. Your privacy and safety are our top priorities.

Q. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Emails are strictly used for order follow-ups and to send newsletters or promotional discounts.

Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends on your location.